I am a results-driven customer support professional with over 5 years of experience across various industries, including finance, e-commerce, and robotics. With a strong focus on delivering clear, empathetic support, I excel in resolving customer inquiries through multiple channels, such as phone, email, and live chat. My expertise includes troubleshooting app issues, managing complex transactions, and improving customer satisfaction by providing tailored solutions. I am adept at working with cross-functional teams to enhance processes and ensure compliance. Passionate about mentoring, I also help train and guide teams to foster customer service excellence and operational efficiency