SOCIA MEDIA MANAGER

Priyanshu Mishra

(0)

Starting at

200

About this service

Summary

I make sure every message gets a personalized reply within 24 hours, showing we care about each customer. Oh, and when it comes to engaging with industry-related posts and tags, count on me to keep our brand in the spotlight and build those valuable connections!

Process

Daily Monitoring: Begin each day by checking all direct messages and comments across our social media platforms.

2. Timely Responses: Respond to each message and comment promptly, ensuring personalized and thoughtful replies within 24 hours.

3. Customer Engagement: Engage with customers by addressing their inquiries, feedback, and concerns professionally and courteously. 4. Feedback Collection: Gather feedback from customer interactions and share insights with the relevant teams to continuously improve our products and services.

5. Performance Tracking: Monitor response times, engagement levels, and customer satisfaction metrics to assess performance and make necessary adjustments for improvement.

6. Continuous Learning: Stay updated on industry trends, social media best practices, and customer service techniques to enhance effectiveness in the role.

7. Documentation: Maintain detailed records of interactions and feedback for reference and analysis.

What's included

Ensuring all DMs and comments receive a response within 24 hours for improved communication.
I will make sure every message you send and every comment you leave gets a friendly and personalized response within 24 hours. Questions and concerns are important to us, and I'll make sure they're taken care of promptly and with care.
Engage with and comment on posts that are relevant to our industry and those where we're tagged.
I will try to boost your online presence and industry authority by actively engaging with relevant posts and comments. We'll ensure your brand stays visible and connected within your industry community, driving meaningful interactions and building valuable relationships.

Duration

1 week

Skills and tools

Social Media Manager

Social Media Marketer

Social Media Strategist