A structured review of a complex B2B workflow to uncover friction, hidden dependencies, preventable errors, and unclear decision points.

SCOPE • One workflow, up to 10 screens • Information hierarchy and interaction review • Permissions, validation, approval, and audit-state review • Edge-case and recovery analysis • Prioritized recommendations • Annotated screen feedback • 45-minute playback session • One clarification round

TIMELINE Seven business days after receiving access and context.