Customer Support Representative

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About this service

Summary

I am providing exceptional service and support across various channels, including phone, email, and live chat.

What's included

  • Customer Handling

    Handle incoming customer inquiries and resolve issues promptly and courteously. Provide product information, troubleshoot problems, and offer solutions to meet customer needs. Process orders, returns, and exchanges accurately and efficiently.

  • Support

    Maintain a high level of professionalism and empathy in all customer interactions. Build and maintain strong, positive relationships with customers to foster loyalty and satisfaction, Collaborate with other departments, such as sales and logistics, to ensure seamless customer experiences.


Skills and tools

Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk

Industries

Customer Service

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