Account Management & Client Retention
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About this service
Summary
I manage and grow high-value client relationships, improving retention, satisfaction, and long-term revenue through structured account management systems.
What's included
Client Onboarding System
Structured onboarding process to set expectations and improve early retention.
Relationship Management Plan
Ongoing engagement strategy for key accounts.
Reporting & Performance Reviews
Regular reports covering usage, results, and opportunities for growth.
Renewal & Upsell Strategy
Plans and scripts to maximise contract renewals and lifetime value.
Stakeholder Communication Framework
Clear communication processes for internal and external teams.
