Support Desk Setup in Help Scout, Intercom, or ZendeskMelissa Jasmin
For small SaaS teams whose support inbox has outgrown the founder.
I set up or clean up your support desk so tickets get triaged, tagged, and answered consistently - and so the team actually hears what customers are telling you.
What you get
• Help Scout, Intercom, or Zendesk configured - mailboxes, tags, saved replies, and workflows
• A triage rule set so tickets route correctly the first time
• Saved replies and help centre articles for the questions you answer most
• A tagging scheme that turns support volume into product feedback
Background: three years as the support lead for a B2B UX research SaaS with enterprise customers, working daily in Help Scout, plus Intercom and Front support for a venture-backed consumer video app.
Support Desk Setup in Help Scout, Intercom, or ZendeskMelissa Jasmin
Starting at$2,500
Duration3 weeks
Tags
Project Manager
For small SaaS teams whose support inbox has outgrown the founder.
I set up or clean up your support desk so tickets get triaged, tagged, and answered consistently - and so the team actually hears what customers are telling you.
What you get
• Help Scout, Intercom, or Zendesk configured - mailboxes, tags, saved replies, and workflows
• A triage rule set so tickets route correctly the first time
• Saved replies and help centre articles for the questions you answer most
• A tagging scheme that turns support volume into product feedback
Background: three years as the support lead for a B2B UX research SaaS with enterprise customers, working daily in Help Scout, plus Intercom and Front support for a venture-backed consumer video app.
$2,500