I help businesses manage customer conversations, resolve issues, and keep support operations organized across email, live chat, phone, and ticketing platforms.

What I can handle: • Customer inquiries & issue resolution • Order management, shipping & tracking • Returns, refunds & exchanges • Warranty claims & escalations • Shopify customer support • Zendesk & CRM/ticket management • Technical support & troubleshooting • Customer follow-ups & account assistance • Support documentation, SOPs & response templates

I focus on fast, professional, empathetic, and solution-oriented support while maintaining accuracy and your brand voice.

For growing teams, I can also help improve support workflows and coordinate team processes when additional ownership is needed.