If a process lives in one person's head, your business is one sick day away from a problem. I turn the way your team actually works into clear, step-by-step SOPs that new hires can follow on day one.

Included: 3 SOPs with roles, checkpoints, flowcharts and checklists, consistent formatting in editable Word or Google Docs plus PDF, and a version and review date on every document. Two rounds of revisions.

I have written policy, training material and program documents for a 400+ officer police agency and trained hundreds of officers, clinicians and partners. Today I manage software rollouts as a project manager at a government software company.

You send notes, a screen recording or a rough description; I ask follow-up questions, draft, then refine with you. I review and edit every page myself, and your process details stay private.