Chat Support Services

Starting at

$

18

/hr

About this service

Summary

With my experience as a Chat Support Agent, I offer chat support services to clients. Proficient in various ticketing systems, I can handle customer inquiries efficiently and effectively while providing creative solutions for any problems that may arise.

What's included

  • You will receive the highest level of customer care

    I will deliver reliable, urgent, and efficient customer support, with a professional friendly attitude at all times. Making sure their questions get answered, and problems are solved.

  • Product knowledge

    I have always strived to promptly identify products within a company so I can answer or recommend products to customers.

  • Multitasks

    Helping multiple customers is what I’m experienced at, it’s like I divided myself in half!

  • De-Escalates Customer Concerns

    I am experienced in handling difficult customer interactions with professionalism and tact. If necessary, I can escalate the issue to upper management while ensuring that the customer feels heard and respected.

  • Customer feedback

    Collecting customer feedback is super beneficial for both the company and myself, it is an opportunity for us to improve.

Example projects


Skills and tools

Customer Support Representative
Freshdesk
Slack
Zendesk

Work with me