Customer Success Management
Contact for pricing
About this service
Summary
Providing expertise in customer success management to ensure client satisfaction and retention through effective strategies and problem-solving.
Process
Discovery Call: Understand your business objectives, challenges, and current customer success practices.
Success Planning: Collaboratively develop personalized success plans for your current challenge.
Implementation: Execute strategies, monitor progress, and adjust as needed to ensure optimal outcomes.
Ongoing Support: Regular check-ins, feedback sessions, and performance reviews to maintain success and drive continuous improvement.
What's included
Help Articles
I will produce step-by-step articles and guides for you to provide your clients and customers.
Set Up CRM
I have experience with many CRMs - Salesfroce, Hubspot, and more.
Chatbot Help
I can work on your online support chat system to assist with an influx of enquiries.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Confluence
HubSpot
Intercom
WordPress