UX Design & Accessibility Audit

Florian (Fritz) Friesinger

5

(4)

Starting at

$

85

/hr

About this service

Summary

Are you looking for a user experience and research SME? Whether you're in eCommerce, a start-up, a small business, or something more, I'm here to help!
In this service, I'll provide a comprehensive UX audit aimed at identifying usability issues and areas for improvement within your digital product. Through a systematic evaluation, the service will assess various aspects of the user experience, including navigation, accessibility, content, and overall design. The goal is to enhance the product's effectiveness, increase user engagement, and ensure the product meets its intended objectives efficiently.
This service is crucial for businesses looking to refine their digital products, enhance user satisfaction, and achieve higher conversion rates. By systematically identifying and addressing usability issues, the service helps create more engaging, accessible, and effective digital experiences.

Process

1. Preparation
Kickoff Meeting: Begin with a meeting to understand the client's objectives, target audience, product goals, and specific areas of concern.
Audit Scope Definition: Clearly define the scope of the audit, including which parts of the product will be examined.
Tool Setup: Choose the tools for conducting the audit and user testing, such as analytics platforms, session recording tools, and usability testing software.
2. User Research and Data Collection
User Surveys and Interviews: Conduct surveys and interviews with existing or potential users to gather insights into their needs, preferences, and experiences with the product.
Analytics Review: Analyze existing user data, if available, to identify patterns, common drop-off points, and user flows.
3. Heuristic Evaluation
Usability Principles: Evaluate the product against established usability principles (e.g., Nielsen’s heuristics) to identify obvious usability flaws.
Expert Review: Have UX experts review the product independently to identify issues based on their experience and expertise.
4. User Testing
Participant Recruitment: Recruit participants that match the product's target user demographic.
Testing Setup: Design test scenarios that cover the breadth of the product's functionality and the specific areas identified in the scope.
Conduct Testing: Perform moderated or unmoderated tests with participants, observing their interactions with the product and gathering qualitative feedback.
Analysis: Analyze the findings from user tests to identify usability issues, points of frustration, and areas for improvement.
5. Accessibility Evaluation
Standards Compliance: Check the product against accessibility standards (e.g., WCAG) to ensure it can be used by people with various disabilities.
Report Accessibility Issues: Document any accessibility barriers identified during the evaluation.
6. Reporting and Recommendations
Compile Findings: Aggregate the findings from heuristic evaluations, user research, user testing, and accessibility evaluations into a comprehensive report.
Prioritize Issues: Prioritize identified issues based on their impact on the user experience and the product's business goals.
Actionable Recommendations: Provide specific, actionable recommendations for each identified issue. Include design recommendations, UX improvements, and suggestions for additional user research or testing if needed.
Presentation: Present the findings and recommendations to the client, highlighting key issues and the proposed action plan.
7. Follow-Up
Implementation Support: Offer support or guidance as the client implements the recommendations.
Post-Implementation Review: Optionally, conduct a follow-up evaluation to assess the impact of the implemented changes and identify any further areas for improvement.

What's included

  • User Research Summary

    Insights from user research activities, presenting an understanding of user needs, pain points, and behavior patterns.

  • Actionable Recommendations

    A list of prioritized, actionable recommendations for addressing the identified issues. This includes short-term fixes and long-term strategic changes, each accompanied by an explanation of its expected impact on the user experience.

  • Implementation Plan:

    A proposed timeline for implementing the recommendations, possibly including quick wins and phased improvements.

  • Detailed UX Audit Report:

    A detailed document containing the audit findings, including usability issues, accessibility problems, and areas where the user experience can be improved. This report will prioritize issues based on their impact on the user experience and the product's objectives.

  • Follow-Up Consultation

    A session to discuss the findings and recommendations with the client, ensuring clarity and understanding for the next steps.

Recommendations

(5.0)

Flaminia Zannotti

Client • May 27, 2024

Recommended

I had the privilege of working with Fritz for 3 years and witnessed his exceptional creativity and strategic thinking firsthand. Fritz's dedication to advocating for users was inspiring, and his multidisciplinary background allowed him to seamlessly lead research, design, and client presentations. His attention to detail ensured that every project was executed to perfection. Fritz is not only a highly skilled Interaction Designer, his expertise in Design Thinking shone through in every endeavor.

Recommended

I had the pleasure of supervising Fritz during his tenure at gravity GmbH in Munich, where he served as a Product Designer and Interaction Designer. Throughout his time at gravity, Fritz consistently showcased exceptional technical prowess coupled with a genuine curiosity that continuously drove him to explore new skills and technologies, consistently enriching our team's capabilities and projects. Fritz’s proactive approach to acquiring new skills allowed him to remain at the forefront of tech

Hugo Marinho

Client • May 24, 2024

Recommended

I had the pleasure of working with Fritz in our Product team, where his contributions went far beyond just producing designs. Fritz developed a comprehensive Design System that ensured consistency across the product and helped speed up development. His out-of-the-box thinking led to innovative solutions that addressed both user experience and business needs effectively. I am thrilled to recommend Fritz for your projects!

Natalia Patiño • np.design

Client • May 24, 2024

Recommended

I worked with Fritz for nearly six years at Freeletics. His contribution as a Designer was exceptional. He played a crucial role in shaping the Freeletics Coach, showing a passion for users and delivering outstanding results. Fritz excelled at solving complex user problems and implementing bold changes quickly. He built strong relationships with engineers and product managers, communicated effectively with stakeholders, and was committed to continuous learning. I can recommend him for any role.

Skills and tools

UX Researcher
UX Designer
Product Analyst
Figma
Google Sheets
Miro
UserTesting

Industries

UX Design
Product Design
Product Research

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