Summary

FAQs

• What is the core difference between a simple rule-based bot and your AI chatbot?

  A simple bot relies on rigid keywords and pre-set rules. My AI chatbot uses Natural Language Understanding (NLU) to comprehend user intent and context, allowing it to handle complex, varied, and unexpected questions more naturally and accurately.

• Can the chatbot be trained on my company’s private data and knowledge base?

  Absolutely. The most effective chatbots are trained or augmented using your proprietary documents, manuals, and customer service history. This ensures the bot provides highly accurate, company-specific answers.

• What platforms can the chatbot be integrated into?

  I can integrate the bot into almost any platform, including your website (via live chat widget), internal Slack or Teams channels, WhatsApp, Facebook Messenger, or directly into a custom mobile application via API.

• How do you ensure the chatbot handles questions it doesn't know?

  Every bot includes a robust fallback strategy. If the AI is unsure of the intent, it's designed to either clarify the question, redirect the user to a relevant knowledge article, or, most critically, seamlessly hand off the conversation to a human agent.