Responsive and Efficient Customer Support Services
Andra Toma
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About this service
Summary
My approach combines responsiveness, efficiency, and a strong focus on customer satisfaction, ensuring smooth communication and issue resolution. With my multilingual skills and diverse background, I bring a global perspective and adaptability to every client interaction.
What's included
Customer Feedback Reports
Analysis of customer satisfaction and trends to improve service quality.
Support Case Documentation
Comprehensive records of resolved issues, including communication and action steps.
Service Improvement Recommendations
Actionable insights based on customer feedback and service performance to drive future improvements.
Training Materials
Resources to support your team or customer-facing staff for better service delivery.
Skills and tools
Customer Support Representative
Google Apps
Microsoft Excel
Microsoft Outlook
Salesforce
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