UX Audit: Discover what works and doesn't in your website/App
Kutaje J. Oghenevwaire
4.8
$
1,200
Quick hire service
About this service
Summary
I have more than 5 years in-house and agency design experience with proven works across SaaS, Fintech/Payments, e-commerce, ed-tech, events, real-estate, logistics and Healthcare products.
For each project I have audited, I have ensured to:
- Identify any usability issues that might have been overlooked when introducing a feature
- Uncover UX flaws to improve the product's loading time and efficiency
- Fix errors and make the product more intuitive to improve conversion and retention rates, reduce bounce rates, and drive customer satisfaction
- Review the product to ensure it delivers a cohesive experience
Process
- Client Engagement, Proposal and Agreement
- Metrics and Materials gathering
- UX Audit Process
- Documentation and Analysis
- Audit Report delivery
FAQs
When do you need to perform a UX audit
When you’re experiencing a lull in sales, conversions, or user engagement: UX audits help you pinpoint the ‘leaks’ in your most important key performance indicators (KPIs) When you’re preparing to launch a minimum viable product (MVP): UX audits help you identify any issues ahead of time, so your launch goes off without a hitch Anytime you need a general health check on an existing product: even when your app is performing well, UX audits can uncover user pain points and needs
What is a UX audit?
A UX audit reviews your product's user experience (UX) and user interface (UI) to identify pain points, strengths, and areas of improvement. The goal is to learn what's working and what's not, so product teams can use the takeaways as a guiding light to create a better user experience.
What's included
Kickoff Call (Stakeholder engagement)
To understand the business’s goals for the product being audited, gather information about what is going right and what’s going wrong with the product, and also get your point of view on what the product should do to improve the business. Most clients typically prefer calls, but we can do emails also
Proposal and Agreement
We agree on how the report will be delivered, timelines, team involvement if required, possible tools required and additional expense
Metrics and Materials Gathering
Gathering of relevant materials, sharing existing information, Conversion rates or sales figures, User survey results, Product Requirements Document, Login credentials to analytics tool (if in use)
Detailed Audit Report
Included in the Audit: Goals of the UX audit, Competitive analysis identifying industry standard and best practices, Usability heuristics evaluation findings, Accessibility compliance with possible improvements, actionable recommendations for improvements, fixes, and future additions, links to important data and Prioritisation of recommendation based on impact and feasibility. This will come with a loom video(s) highlighting the weaknesses and areas to improve
Example projects
Recommendations
(4.8)
Client • Jun 17, 2024
Recommended
I was referred to Kutaje by a friend and I now see the reason why he came in highly recommended. He implemented the design pixel perfectly as it is on Figma; and delivered before the projected deadline requiring absolutely no revisions.
Duration
2 weeks
Skills and tools
Industries
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