UX Audit: Discover what works and doesn't in your website/App

Starting at

$

1,200

About this service

Summary

I have more than 5 years in-house and agency design experience with proven works across SaaS, Fintech/Payments, e-commerce, ed-tech, events, real-estate, logistics and Healthcare products.

For each project I have audited, I have ensured to:

Identify any usability issues that might have been overlooked when introducing a feature

Uncover UX flaws to improve the product's loading time and efficiency

Fix errors and make the product more intuitive to improve conversion and retention rates, reduce bounce rates, and drive customer satisfaction

Review the product to ensure it delivers a cohesive experience

Process

Client Engagement, Proposal and Agreement

Metrics and Materials gathering

UX Audit Process

Documentation and Analysis

Audit Report delivery

FAQs

  • When do you need to perform a UX audit

    When you’re experiencing a lull in sales, conversions, or user engagement: UX audits help you pinpoint the ‘leaks’ in your most important key performance indicators (KPIs) When you’re preparing to launch a minimum viable product (MVP): UX audits help you identify any issues ahead of time, so your launch goes off without a hitch Anytime you need a general health check on an existing product: even when your app is performing well, UX audits can uncover user pain points and needs

  • What is a UX audit?

    A UX audit reviews your product's user experience (UX) and user interface (UI) to identify pain points, strengths, and areas of improvement. The goal is to learn what's working and what's not, so product teams can use the takeaways as a guiding light to create a better user experience.

What's included

  • Kickoff Call (Stakeholder engagement)

    To understand the business’s goals for the product being audited, gather information about what is going right and what’s going wrong with the product, and also get your point of view on what the product should do to improve the business. Most clients typically prefer calls, but we can do emails also

  • Proposal and Agreement

    We agree on how the report will be delivered, timelines, team involvement if required, possible tools required and additional expense

  • Metrics and Materials Gathering

    Gathering of relevant materials, sharing existing information, Conversion rates or sales figures, User survey results, Product Requirements Document, Login credentials to analytics tool (if in use)

  • Detailed Audit Report

    Included in the Audit: Goals of the UX audit, Competitive analysis identifying industry standard and best practices, Usability heuristics evaluation findings, Accessibility compliance with possible improvements, actionable recommendations for improvements, fixes, and future additions, links to important data and Prioritisation of recommendation based on impact and feasibility. This will come with a loom video(s) highlighting the weaknesses and areas to improve

Recommendations

(4.8)

Ahmed Dauda

Client • Jun 17, 2024

I was referred to Kutaje by a friend and I now see the reason why he came in highly recommended. He implemented the design pixel perfectly as it is on Figma; and delivered before the projected deadline requiring absolutely no revisions.


Duration

2 weeks

Skills and tools

UX Researcher
UX Designer
UI Designer
Google Sheets
Hotjar
Maze
Miro
Mixpanel

Industries

UX Design
Product Design
Web Design

Work with me