CSR / TSR / Customer Adviser

Starting at

$

10

/hr

About this service

Summary

I am different as I proudly venture the unknown. I am not afraid to fail, because I believe that once you stop trying you stop succeeding.

What's included

  • Customer Satisfaction

    • Exceeded customer expectations by resolving over 80 cases daily through active listening and effective problem-solving. • De-escalated tense situations with empathy and clear communication, ensuring positive customer experiences. • Demonstrated versatility by handling diverse inquiries, including technical support and billing, with quick learning and problem-solving skills. • Actively sought knowledge and collaborated effectively, adapting to any schedule to ensure team success. • Answer incoming calls from healthcare providers regarding billing, claims, eligibility, authorizations, and other account-related inquiries. • Utilize multiple computer systems and databases to research and resolve provider issues efficiently. • Explain complex healthcare policies and procedures in a clear and concise manner. • Identify and escalate complex or escalated issues to appropriate departments for resolution. • Maintain accurate and up-to-date records of all customer interactions. • Adhere to company policies, procedures, and quality standards. • Participate in ongoing training to stay updated on healthcare industry changes and system enhancements.


Skills and tools

Technical Support Specialist

Customer Success Manager

Customer Support Representative

Freshdesk

Freshdesk

Gorgias

Gorgias

HubSpot

HubSpot

Intercom

Intercom

Zendesk

Zendesk