Successful Lead Product Designer and innovative leader with 15+ years of experience building business value with UX journey maps, design tools, agile processes, research and customer relationship strategies.

Design opportunity discovery and problem definition using a 'Jobs To Be Done' framework. Initial customer service journey maps and 'happy path(s)' conversion flows and wireframes aligned to path milestones. Wireframes and clickable prototypes of conversion flows, high fidelity designs built with customized component libraries.