Customer Support Specialist
Contact for pricing
About this service
Summary
I have over 5+ years of experience with various forms of customer service and 2+ years in Customer Support for SaaS companies. I aim to provide exceptional customer support and achieve complete client satisfaction.
Companies I've had the pleasure of working with are Creative Market and Dribbble.
What's included
Customer & Technical Support
Managing and resolving inquiries from users, handling urgent requests, and ensuring users receive prompt and effective support from the first contact to resolution
Product Knowledge
Contributing ideas, process improvements, and solutions during team meetings to enhance and improve the ever-evolving knowledge base for both users and internal teams
Marketplace Engagement Moderator
Advocating for the voice of users, monitoring content, addressing and reviewing potential marketplace risks
Skills and tools
Customer Support Representative
Content Moderator
Technical Support Specialist
Linear
Notion
Slack
Stripe
Zendesk
Industries
Computer Software
Customer Service
IT Infrastructure