What's included

• Customer Support Specialist Overview

  Working with me means happier customers! I respond quickly to customer inquiries, collect valuable information, and address common questions. I’ll also develop new initiatives to improve the customers experience with your brand, ensuring they have a great experience and keep coming back!

• Deliverable 1️⃣ - Friendly Customer Communication (email, message, phone)

  Respond to customer inquiries promptly, ensuring customers feel appreciated and all questions are answered, and inquiries are processed in a timely manner. I will also maintain a professional standard while interacting with your customers that focuses on kindness, professionalism, and action based solutions.

• Deliverable 2️⃣ - Issue Resolution

  Respond to and resolve customer complains and issues with a clear and actionable solution.

• Deliverable 3️⃣ - Knowledge Base Updates

  Create a frequently asked questions page for your business to help clients quickly resolve recurring minor problems.

• Deliverable 4️⃣ - Escalation Management + Team Collaboration

  Identify complex issues out of my reach, and escalate to the appropriate teams, ensuring smooth communication across departments and customer are informed on the progress of their inquiry.

• Deliverable 5️⃣ - Product Knowledge Mastery

  Maintain up-to-date knowledge of your company products/services, ensuring I provide customers with reliable and trustworthy information while resolving inquiries.

• Deliverable 6️⃣ - Client Onboarding

  Guide new customers through initial onboarding process, ensuring a smooth transition, reduce any friction points, and set customers up for long-term success with your brand. This includes providing training tutorials on your product/service, and regular check-ins offering continuous support and building customer trust, happiness, and loyalty.

• Deliverable 7️⃣ - Customer Experience Optimization

  Identify areas of improvement within customer interactions to create a seamless, positive, and memorable journey for your customer. I will identify customer pain points and implement strategies to improve efficiency, customer knowledge, and happiness.