Monitors social media channels and other online platforms to track conversations and respond to customer inquiries or complaints.

Develops and implements social media and community engagement strategies to grow the community and increase engagement.

Creates and curates content to share with the community, including blog posts, social media updates, and other types of content.

Facilitates discussions and encourages community members to share their ideas and opinions.

Collaborates with other departments, such as marketing and customer service, to ensure consistent messaging and a positive customer experience.

Analyzes data and metrics to measure the effectiveness of community engagement efforts and identify areas for improvement.