Customer Experience & Success Consulting
Starting at
$
80
/hrAbout this service
Summary
Improve client onboarding, success, and retention by tightening handoffs, creating scalable playbooks, and building feedback loops between teams.
Deliverables
Onboarding Flow Design
Map and build a repeatable onboarding journey that delights clients while reducing manual lift for your team.
Client Comms & Retention Playbooks
Create templated messaging, cadence structures, and escalation routes to strengthen client relationships and drive renewals.
Feedback Loops & Metrics Setup
Establish structured feedback channels and define success metrics to align CS with product and ops.
Knowledge Base & Help Center
Build internal or client-facing documentation (e.g. FAQs, troubleshooting guides) to scale support
What's included
Onboarding Flow Design
Map and build a repeatable onboarding journey that delights clients while reducing manual lift for your team.
Client Comms & Retention Playbooks
Create templated messaging, cadence structures, and escalation routes to strengthen client relationships and drive renewals.
Feedback Loops & Metrics Setup
Establish structured feedback channels and define success metrics to align CS with product and ops.
Knowledge Base & Help Center
Build internal or client-facing documentation (e.g. FAQs, troubleshooting guides) to scale support
