Customer Experience & Success ConsultingCharlie de Pentheny O'Kelly
Improve client onboarding, success, and retention by tightening handoffs, creating scalable playbooks, and building feedback loops between teams.
What's included
Onboarding Flow Design
Map and build a repeatable onboarding journey that delights clients while reducing manual lift for your team.
Client Comms & Retention Playbooks
Create templated messaging, cadence structures, and escalation routes to strengthen client relationships and drive renewals.
Feedback Loops & Metrics Setup
Establish structured feedback channels and define success metrics to align CS with product and ops.
Knowledge Base & Help Center
Build internal or client-facing documentation (e.g. FAQs, troubleshooting guides) to scale support
Charlie's other services
Starting at$80 /hr
Tags
Freshdesk
Gorgias
Intercom
Zendesk
Customer Success Manager
Customer Support Representative
Service provided by
Charlie de Pentheny O'Kelly London, UK
Customer Experience & Success ConsultingCharlie de Pentheny O'Kelly
Starting at$80 /hr
Tags
Freshdesk
Gorgias
Intercom
Zendesk
Customer Success Manager
Customer Support Representative
Improve client onboarding, success, and retention by tightening handoffs, creating scalable playbooks, and building feedback loops between teams.
What's included
Onboarding Flow Design
Map and build a repeatable onboarding journey that delights clients while reducing manual lift for your team.
Client Comms & Retention Playbooks
Create templated messaging, cadence structures, and escalation routes to strengthen client relationships and drive renewals.
Feedback Loops & Metrics Setup
Establish structured feedback channels and define success metrics to align CS with product and ops.
Knowledge Base & Help Center
Build internal or client-facing documentation (e.g. FAQs, troubleshooting guides) to scale support
Charlie's other services
$80 /hr