Retail & Customer Experience AuditAnthony Colley
See your business through your customer’s eyes.
I’ll review your retail or customer experience and identify practical opportunities to improve service, conversion, retention and the overall customer journey.
My background spans retail operations, customer experience, beauty, service-led businesses, supply chain and business management, including direct experience working with stores, ecommerce and customer-facing teams.
Your audit can include:
Customer journey review
Website or booking journey
Enquiry and response process
Service standards
Customer communication
Sales and upselling opportunities
Repeat booking / customer retention
Complaints handling
Online reviews and reputation touchpoints
In-store or service environment
Opportunities to remove friction from the customer experience
You’ll receive:
A structured customer experience audit
Key strengths and problem areas
Prioritised recommendations
Quick wins you can implement immediately
A 30-day customer experience improvement plan
Written PDF report
One 30-minute follow-up consultation
Ideal for: retail stores, salons, beauty businesses, hospitality, ecommerce brands and other customer-facing small businesses.
I focus on practical recommendations that improve the real customer experience — not generic theory.
Turnaround: typically within 3 working days of receiving the information required.
Anthony's other services
Starting at$100
Duration3 days
Tags
Business Analyst
Business Operations
Customer Success Manager
Operations Manager
Retail
Customer experience
process improvement
Service provided by
Anthony Colley Phuket, Thailand
- 2
- Followers
Retail & Customer Experience AuditAnthony Colley
Starting at$100
Duration3 days
Tags
Business Analyst
Business Operations
Customer Success Manager
Operations Manager
Retail
Customer experience
process improvement
See your business through your customer’s eyes.
I’ll review your retail or customer experience and identify practical opportunities to improve service, conversion, retention and the overall customer journey.
My background spans retail operations, customer experience, beauty, service-led businesses, supply chain and business management, including direct experience working with stores, ecommerce and customer-facing teams.
Your audit can include:
Customer journey review
Website or booking journey
Enquiry and response process
Service standards
Customer communication
Sales and upselling opportunities
Repeat booking / customer retention
Complaints handling
Online reviews and reputation touchpoints
In-store or service environment
Opportunities to remove friction from the customer experience
You’ll receive:
A structured customer experience audit
Key strengths and problem areas
Prioritised recommendations
Quick wins you can implement immediately
A 30-day customer experience improvement plan
Written PDF report
One 30-minute follow-up consultation
Ideal for: retail stores, salons, beauty businesses, hospitality, ecommerce brands and other customer-facing small businesses.
I focus on practical recommendations that improve the real customer experience — not generic theory.
Turnaround: typically within 3 working days of receiving the information required.
Anthony's other services
$100