Customer & Product Support Specialist
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About this service
Summary
My expertise includes:
✅ Onboarding & Product Support – Helping users understand and adopt products efficiently.
✅ AI in Customer Support – Leveraging AI tools to enhance customer experience and streamline ticket resolution.
✅ Ticket & Request Management – Handling complex customer requests with precision using CRM tools.
What's included
Product Support Specialist
📌 Streamlining Onboarding & Support Processes Developed a structured onboarding guide for new Azure users, cutting onboarding time by 50%. Assisted junior support agents and team members on AI tools and resources, leading to improved ticket resolution efficiency as a team.
Customer Support
Assisting in Utilizing AI-powered support tool Co-pilot that decreased resolution time by 40%.
Skills and tools
Technical Support Specialist
Product Manager
Customer Support Representative
ChatGPT
HubSpot
Microsoft Dynamics 365
Slack
Zendesk
Industries
FinTech & Payments
Computer Software
Education