What's included

• Client Relationship Management

  Building and nurturing strong, strategic, and long-term relationships with clients.

• Implementation Excellence

  Independently owning and executing new business and upselling client implementations.

• Customer Satisfaction Scores

  Driving best-in-class CSAT scores for both implementation and ongoing Customer Success Management performance, aiming for 90%+ with a 75%+ response rate.

• Cross-Functional Collaboration

  Working collaboratively with marketing, sales, and client operations teams to enhance cross-functional processes.

• Outreach Best Practices

  Promoting and driving client adoption of marketing refresh campaigns, ensuring a proactive approach to customer engagement.

• Strategic Planning

  Designing and executing plans to accelerate revenue through marketing best practices and identifying opportunities for scale.

• Problem Resolution

  Calmly assessing and responding to challenges, proposing effective solutions to maintain customer satisfaction.

• Client-Facing Presentation

  Showcasing sophisticated presentation skills in front of large and small audiences.

• Customer Loyalty and Expansion

  Designing strategies to improve customer loyalty, drive overall satisfaction, enrollments, and interest in additional products.

• Contributions to Initiatives

  Actively contributing to team and cross-functional projects and initiatives that enhance overall customer success.