Customer Experience, Workforce & Healthcare Ops SupportPete Ruggiero
Customer Service Support — Live chat, email, and phone support; de-escalation and first-contact resolution for high-volume environments.
Workforce Management & Scheduling — Intraday staffing, schedule adherence monitoring, queue balancing, and forecasting using tools like Genesys Cloud.
Call Center Operations Consulting — Process improvement, service level optimization, and team coordination for remote/hybrid support teams.
Virtual Assistant / Administrative Support — Email management, scheduling, data entry, and general ops support for small businesses.
Excel & Google Sheets Data Analysis — Staffing trend analysis, reporting dashboards, and workforce data organization.
Team Training & Onboarding — New hire training, process documentation, and performance coaching (
Starting at$35 /hr
Tags
Call Center Operations Consulting
Client Care Coordination
Customer Service Support
Occupational Therapy Support
Rehab Program Coordinator
Team Training & Leadership
Virtual Assistant / Admin Support
Workforce Management & Scheduling
Service provided by
Pete Ruggiero Robstown, USA
Customer Experience, Workforce & Healthcare Ops SupportPete Ruggiero
Starting at$35 /hr
Tags
Call Center Operations Consulting
Client Care Coordination
Customer Service Support
Occupational Therapy Support
Rehab Program Coordinator
Team Training & Leadership
Virtual Assistant / Admin Support
Workforce Management & Scheduling
Customer Service Support — Live chat, email, and phone support; de-escalation and first-contact resolution for high-volume environments.
Workforce Management & Scheduling — Intraday staffing, schedule adherence monitoring, queue balancing, and forecasting using tools like Genesys Cloud.
Call Center Operations Consulting — Process improvement, service level optimization, and team coordination for remote/hybrid support teams.
Virtual Assistant / Administrative Support — Email management, scheduling, data entry, and general ops support for small businesses.
Excel & Google Sheets Data Analysis — Staffing trend analysis, reporting dashboards, and workforce data organization.
Team Training & Onboarding — New hire training, process documentation, and performance coaching (
$35 /hr