Summary

FAQs

• What is ORM and why is it important?

  ORM is the process of monitoring, improving, and protecting your brand’s online presence. Example: A clinic with negative Google reviews improved its rating from 3.2 to 4.3 within 60 days through structured ORM efforts.

• How does Branding help my business grow?

  Branding creates a unique identity—tone, visuals, message—that builds trust and recognition. Proof: Businesses with strong branding see up to 23% higher customer loyalty and better conversion rates.

• What platforms do you monitor for ORM?

  Google reviews, social media, review websites, forums, listings, and news mentions. Example: Monitoring Google + Facebook helped a service business identify issues early and prevent negative viral comments.

• How do you respond to negative reviews or comments?

  I use a calm, structured, and professional response strategy that protects your brand image and encourages resolution. Example: A hotel brand recovered from a viral complaint by responding within minutes and offering a resolution—this reduced negative visibility by 70%.

• Can ORM help remove negative content?

  Yes, through: • Reporting harmful content • SEO suppression • Positive content push-up • Review management Proof: A client’s outdated negative blog was pushed to page 3 of Google in 45 days.

• How do you build a strong brand identity?

  Through logo, color palette, typography, tone, message consistency, positioning, and storytelling. Example: A startup used consistent branding and saw a 35% boost in Instagram trust signals within weeks.

• What type of content improves a brand’s reputation?

  • Testimonial posts • Case studies • Behind-the-scenes content • Value-based guides • Achievements • Customer highlights Proof: Case study posts increased profile engagement by 50% for a healthcare client.

• How long does ORM take to show results?

  Minor issues = 2–4 weeks Moderate issues = 1–3 months Major reputation repair = 3–6 months (Depends on platform visibility & issue severity.)

• Do you provide monthly reports?

  Yes, they strengthen each other. Branding builds trust; ORM protects it. Example: A local business revamped its branding + ORM and saw 30% more inquiries in 2 months.

• What do you need from me to start?

  • Brand details • Target audience • Current brand assets • Social media handles • Review platforms • Past issues (if any)

• Can you help create a brand reputation from scratch?

  Yes—from identity design, content, messaging, and positioning to review-building strategies and sentiment tracking.