What's included

• Support Documentation:

  Comprehensive guides or manuals for addressing common customer queries or issues

• Training Materials:

  If applicable, materials developed for internal training purposes, ensuring consistent service quality.

• Customer Satisfaction Reports:

  Summaries or analytics detailing customer feedback, response times, satisfaction rates, etc.

• Resolved Tickets/Queries:

  A record or report of resolved customer issues, demonstrating the volume and nature of successfully handled cases

• Improved Processes:

  Recommendations or implementations of improved support processes to enhance efficiency and customer satisfaction.

• Performance Metrics:

  Data showcasing key performance indicators (KPIs) such as response time, resolution time, customer ratings, etc.

• Post-Project Support Plan :

  Guidelines or suggestions for maintaining the newly implemented strategies or systems, with options for ongoing support if required.