Zendesk Reporting and Analytics (Explore)
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About this service
Summary
30 minute - 1 hour call where we write down your Zendesk Explore needs.
Once defined, we build customized reporting dashboards aligned with your key performance indicators (KPIs).
Finally, we go through training on interpreting Zendesk reports and using analytics to optimize support operations.
What's included
Reporting & Analytics
If you're afraid to jump into the rabbit hole called "Zendesk Explore", reach out and we'll do it together. It's an extremely powerful tool that's easy to learn, but hard to master. Whether you're a team leader that wants to monitor agents' performance, or you need analytics to justify high Zendesk price to the board - let me know, and I'll be happy to help.
Skills and tools
Product Manager
Project Manager
Program Manager
Jira
Trello
Zendesk
Industries
Other
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