What's included

• Detailed Customer Support Report

  - A comprehensive report detailing customer interactions, common queries, and key resolutions. - Metrics on response times, customer satisfaction, and resolution rates. - Insights on areas for improvement in customer workflows, including suggestions to enhance service quality and customer experience.

• Optimized Knowledge Base and FAQs

  - Updated and streamlined FAQs or knowledge base documentation based on recurring customer issues. - Suggestions for new content or improvements based on gaps identified during customer interactions. - Clear, easy-to-follow guides for users, covering everything from account management to navigating betting markets and promotions.

• Account Verification and Compliance Report

  - A report summarizing all completed KYC (Know Your Customer) verifications. - Documentation of flagged accounts or potential fraud cases, with recommendations for action. - A compliance summary ensuring all accounts adhere to regulatory requirements.

• Customer Feedback and Improvement Plan

  - Collated feedback from customers based on their interactions, including pain points and positive experiences. - A plan outlining process improvements, training opportunities for the support team, and strategies to reduce response times and increase customer satisfaction.

• Customer Issue Resolution Tracker

  - A tracker detailing all issues resolved during the project, including timestamps, the nature of the issues, and the resolution steps taken. - Categorization of issues by type (e.g., account-related, betting discrepancies, technical issues), helping to identify trends and areas for process improvement.

• Training Documentation and Best Practices

  A training guide or documentation outlining best practices for handling specific customer issues, including KYC, promotions, and betting market inquiries. Step-by-step workflows for future support staff to ensure consistency and quality in customer interactions.