◦ Effectively manage and respond to support messages through email. ◦ Prioritize and categorize emails for efficient handling and response times. ◦ Demonstrate strong written communication skills to address user inquiries professionally and promptly. ◦ Collaborate with team members to ensure consistent and accurate information is provided to users.

◦ Proactively identify and address user concerns, providing support and guidance. ◦ Collaborate with the team to brainstorm ideas and implement improvements to enhance users' experiences. ◦ Actively contribute to community projects aimed at supporting and empowering members.

◦ Provide comprehensive support by addressing inquiries, questions, and messages. ◦ Conduct support calls with users, guiding them through the platform and resolving any issues they may encounter.