What's included

• Core deliverables

  1. Weekly Task Reports: Detailed logs of completed tasks, hours worked, and progress updates. 2. Scheduling Management: Organized calendars, scheduled appointments, and reminders. 3. Email Management: Filtered, responded, and forwarded emails. 4. Customer Support Records: Documented customer interactions, resolutions, and feedback. 5. Data Entry and Organization: Accurate, up-to-date records and databases.

• Customer Support Specific Deliverables

  1. Customer Issue Resolution Reports: Summary of resolved issues, response times, and customer satisfaction. 2. Support Ticket Management: Organized, labeled, and prioritized support tickets. 3. FAQ Updates: Revised and expanded Frequently Asked Questions (FAQ) sections. 4. Customer Feedback Analysis: Insights and recommendations for improvement. 5. Support Process Documentation: Standardized procedures for future reference.

• Virtual Assistance Specific Deliverables

  1. Task Completion Certificates: Confirmation of completed tasks and projects. 2. Social Media Content Calendar: Scheduled posts, engagement metrics, and content strategy. 3. Travel/Meeting Arrangements: Confirmed bookings, itineraries, and meeting schedules. 4. Data Analysis and Insights: Summarized key performance indicators (KPIs) and recommendations. 5. Process Improvement Recommendations: Identified areas for optimization.