What's included

• Customer Success Strategy & Roadmap

  An in-depth analysis of pre and post-sales approach followed by a custom playbook to improve long-term customer retention, engagement, and advocacy.

• Customer Listening System

  Develop or improve customer feedback channels and ensure cross-functional systems empower teams to address churn risks and identify desired product features.

• Customer Success Org Development

  Hiring, training, and measurement of customer success teams.

• Customer-centric Culture

  Leadership coaching and team workshop facilitation that unlocks innovation and results for teams and customers.