Community & Stakeholder Engagement

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About this service

Summary

I help organisations design thoughtful, values-driven engagement that builds trust and brings real insight forward. My approach centres clarity, inclusion, and deep listening, which makes complex community dynamics understandable and actionable. What makes me unique is my ability to translate raw community input into clear frameworks and recommendations that teams can immediately use.

What's included

  • Community Engagement Frameworks

    A concise 2–3 page framework outlining how your organisation connects with communities, including goals, methods, and guiding principles.

  • Stakeholder maps + message guides

    A simple visual stakeholder map and a 1–2 page message guide tailored to each audience group.

  • Engagement planning (values, principles, modes)

    A structured 2–3 page plan defining values, accessibility standards, engagement modes, and recommended cadence.

  • Focus groups, listening sessions, interviews

    A facilitated 60–90 minute session (virtual or in-person) with a short session agenda and a 1-page summary of insights.

  • Insights reports + recommendations

    A polished 2–4 page insights summary identifying key themes, needs, and actionable recommendations.

  • Accessibility and inclusion planning

    A 1–2 page checklist and guidance document to ensure your engagement activities are inclusive and accessible.


Skills and tools

Community Support Specialist

Community Manager

Content Research

Discord

Discord

HubSpot

HubSpot

Intercom

Intercom

Slack

Slack

Zendesk

Zendesk

Industries

Professional Services
Nonprofit
Government & Public Administration