
Community & Stakeholder Engagement
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About this service
Summary
What's included
Community Engagement Frameworks
A concise 2–3 page framework outlining how your organisation connects with communities, including goals, methods, and guiding principles.
Stakeholder maps + message guides
A simple visual stakeholder map and a 1–2 page message guide tailored to each audience group.
Engagement planning (values, principles, modes)
A structured 2–3 page plan defining values, accessibility standards, engagement modes, and recommended cadence.
Focus groups, listening sessions, interviews
A facilitated 60–90 minute session (virtual or in-person) with a short session agenda and a 1-page summary of insights.
Insights reports + recommendations
A polished 2–4 page insights summary identifying key themes, needs, and actionable recommendations.
Accessibility and inclusion planning
A 1–2 page checklist and guidance document to ensure your engagement activities are inclusive and accessible.
Skills and tools
Community Support Specialist
Community Manager
Content Research

Discord

HubSpot

Intercom

Slack

Zendesk
Industries