Customer service Elijah Mwangi
Persuasive Speaking
Think of the most persuasive speaker in your organization. Is he or she a salesperson? Chances are, the answer is yes. Persuasion has long been recognized as an important sales skill, but it can also be invaluable for your customer service. Every day, your reps turn problems into solutions and fair-weather customers into loyal brand evangelists. Think they don’t need to be persuasive to get the job done? Believe it or not, 74% of consumers say they’ve spent more with a company because of positive service experiences—up to 14% more. It’s that effective. So make sure your reps can speak confidently, stay positive, and offer the kind of compelling arguments that lead to conversions.
What's included
Clear Communication
In fact, 33% of clients say that efficiently answering questions is the most important skill that a customer service agent can have. Mumbling, losing focus, or using unclear language can be the source of many dissatisfied customer experiences. As the most empathetic, professional, and positive person in the business and be able to communicate well with customers.
Elijah's other services
Contact for pricing
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Canva
Gmail
Intercom
Microsoft Word
Customer Support Representative
Service provided by
Elijah Mwangi Nyeri, Kenya
Customer service Elijah Mwangi
Contact for pricing
Tags
Canva
Gmail
Intercom
Microsoft Word
Customer Support Representative
Persuasive Speaking
Think of the most persuasive speaker in your organization. Is he or she a salesperson? Chances are, the answer is yes. Persuasion has long been recognized as an important sales skill, but it can also be invaluable for your customer service. Every day, your reps turn problems into solutions and fair-weather customers into loyal brand evangelists. Think they don’t need to be persuasive to get the job done? Believe it or not, 74% of consumers say they’ve spent more with a company because of positive service experiences—up to 14% more. It’s that effective. So make sure your reps can speak confidently, stay positive, and offer the kind of compelling arguments that lead to conversions.
What's included
Clear Communication
In fact, 33% of clients say that efficiently answering questions is the most important skill that a customer service agent can have. Mumbling, losing focus, or using unclear language can be the source of many dissatisfied customer experiences. As the most empathetic, professional, and positive person in the business and be able to communicate well with customers.
Elijah's other services
Contact for pricing