Role:

Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.

Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved.

Ensure proper and timely escalation of issues to meet internal and external expectations.

Identify opportunities and recommendations for continuous process improvement.

Deliver service excellence and maximize customer service and satisfaction

Work with the external team to stay updated on product and service knowledge.

Excellent reading comprehension, verbal, and written communication skills

Strong and effective phone contact handling skills

An ability to understand and communicate complex ideas to customers, both verbally and in written form

Aptitude to quickly learn and navigate new technology, systems, and applications

Ability to accept feedback gracefully and with an open mind

Intermediate understanding of common Customer Experience best practices

Customer orientation and ability to adapt/respond to different types of characters.