Customer Support
Starting at
$
18
/hrAbout this service
Summary
Role:
Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved.
Ensure proper and timely escalation of issues to meet internal and external expectations.
Identify opportunities and recommendations for continuous process improvement.
Deliver service excellence and maximize customer service and satisfaction
Work with the external team to stay updated on product and service knowledge.
Excellent reading comprehension, verbal, and written communication skills
Strong and effective phone contact handling skills
An ability to understand and communicate complex ideas to customers, both verbally and in written form
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Intermediate understanding of common Customer Experience best practices
Customer orientation and ability to adapt/respond to different types of characters.
What's included
Customer Support Associate
Provide customer service support by answering inquiries, resolving complaints, and managing customer accounts via email or chat.
Skills and tools
Customer Support Representative
Virtual Assistant
Freshdesk
Google Docs
Google Drive
Google Sheets
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