Virtual Assistant | Organized, Proactive & Reliable Support by ARLENE COSTO

Virtual Assistant | Organized, Proactive & Reliable Support by ARLENE COSTOVirtual Assistant | Organized, Proactive & Reliable Support by ARLENE COSTO

Virtual Assistant | Organized, Proactive & Reliable Support

ARLENE COSTO

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About this service

Summary

I offer virtual assistance and operations support to help businesses stay organized, efficient, and on track. With over six years of remote experience and 10+ years in corporate operations, I specialize in CRM management, data entry, lead prequalification, email handling, SOP creation, and content publishing. I take ownership of tasks, adapt quickly, and always look for ways to improve processes while ensuring accuracy and efficiency.

What's included

CRM & Data Management
Organized and updated client records, lead tracking, and payment status in CRM platforms like GoHighLevel, Keap, or Trello.
Email & Inbox Management
Sorted, prioritized, and responded to emails, ensuring timely follow-ups and an organized inbox.
Lead Prequalification & Reports
Contacted and assessed inbound leads, compiled call reports, and provided insights for sales teams.
Data Entry & Processing
Entered and categorized client, financial, or course-related data with high accuracy.
Customer & Community Support
Managed customer inquiries, moderated Facebook/Slack groups, and ensured a smooth community experience.
SOP Creation & Documentation
Developed clear step-by-step guides and workflows to improve processes and efficiency.
Content Management & Publishing
Uploaded, formatted, and published content for WordPress blogs, video repurposing, and transcripts.