Non-Voice Customer Support

Jaztine Nikka Espiritu

Starting at

/hr

About this service

Summary

I provide comprehensive non-voice customer support solutions tailored to your business needs, ensuring efficient resolution of inquiries and issues through written communication channels such as email, chat, and social media. What sets me apart is my focus on personalized and empathetic interactions, coupled with a commitment to leveraging data-driven insights and streamlined processes to deliver exceptional support experiences and foster long-term customer loyalty.

What's included

Written FAQs and Knowledge Base
A comprehensive set of written FAQs and knowledge base articles addressing common customer inquiries and troubleshooting steps.
Ticketing System Setup
Implementation of a ticketing system for efficient management and tracking of customer inquiries, ensuring timely responses and resolution.
Email Templates
Customized email templates for various customer scenarios, streamlining communication and maintaining consistency in responses.
Customer Satisfaction Surveys
Development and distribution of customer satisfaction surveys to gather feedback and insights for continuous improvement of support services.
Escalation Procedures
Clear escalation procedures for handling complex or escalated customer issues, ensuring prompt resolution and customer satisfaction.

Skills and tools

Customer Support Representative