Customer Support Expert

Kayla Brimm

(0)

Starting at

/hr

About this service

Summary

As an Efficient and Reliable Customer Support Specialist, I offer prompt and comprehensive assistance to resolve customer inquiries and issues through email, chat, and phone. My unique approach lies in my meticulous attention to detail, proactive problem-solving skills, and dedication to enhancing customer satisfaction through personalized and professional support.

FAQs

How soon can you start?
I can start immediately.
What experience do you have?
I have extensive experience in customer service and support roles in the BPO industry. In these roles, I managed calendars, handled confidential information, and improved customer satisfaction scores by 20%. I have also overseen teams, conducted training, and ensured compliance with company protocols and regulatory requirements, consistently demonstrating strong organizational and communication skills.

What's included

Efficient and Reliable Customer Support Specialist
As an Efficient and Reliable Customer Support Specialist, I will provide top-notch assistance to ensure customer satisfaction. My services include: Prompt Response Handling: Address customer inquiries via email, chat and phone. Issue Resolution: Efficiently resolve customer issues and escalate when necessary. Account Management: Assist customers with account setup, updates, and troubleshooting. Feedback Collection: Gather and report customer feedback to improve service quality. Documentation: Maintain accurate records of customer interactions and support requests.

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager