Customer Service Management

Jackeline Velasco

(0)

Starting at

/hr

About this service

Summary

I offer comprehensive customer service excellence and training solutions, including custom training programs, detailed SOPs, and robust Help Center development. With over 15 years of experience and a proven track record in enhancing customer support operations, my unique ability to design tailored training materials and optimize remote team performance sets me apart. My proactive approach ensures that your team delivers high-quality, efficient service that exceeds customer expectations.

What's included

Custom Training Programs
Design and implement comprehensive training programs tailored to your company's needs.
Standard Operating Procedures (SOPs) Creation
Develop clear and detailed SOPs to streamline your customer service operations.
Gorgias Help Center Development
Create a robust Help Center with articles, FAQs, and how-to videos to support both customers and team members.
Customer Support Optimization
Analyze and improve your customer support processes to enhance efficiency and customer satisfaction.
Remote Team Management
Provide strategies and tools for effective remote team communication, collaboration, and performance management.
Quality Assurance Programs
Implement QA programs to ensure consistent and high-quality customer service interactions.
Onboarding and Training Materials
Develop onboarding materials and training manuals for new hires to ensure a smooth integration into your team.