Customer Journey Mapping & Pain Point Analysis
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About this service
Summary
I will create a comprehensive map of the customer journey, highlighting pain points, opportunities, and delightful experiences to enhance satisfaction and retention.
Estimated Hours: 25 hours
Hourly Rate: $100–$130
Total Estimated Cost: $2,500–$3,250
What's included
Customer Journey Map
An end-to-end visualization of the customer journey with pain points identified.
Insight Report with Data-Driven Recommendations
Data-backed suggestions for improvement.
Suggested Action Steps Document
A prioritized list of steps that can immediately improve customer experience.
Skills and tools
Product Manager
Project Manager
Program Manager
Jira
Slack
Trello