Monthly IT Support & Technical Management for Small BusinessesSean Marcucci
I provide ongoing IT support and systems management for small businesses that need reliable, responsive help without hiring a full-time IT professional. I handle day-to-day issues, system upkeep, Microsoft 365 management, device support, and general tech troubleshooting. You get a dedicated IT partner keeping your technology stable, secure, and running smoothly.
This plan includes up to 5 hours of remote support each month for troubleshooting, Microsoft 365 help, device setup, and general technical issues. If you need more than 5 hours, we can either bill additional time at my hourly rate or upgrade you to a plan that better matches your support needs.
What's included
Unlimited Remote Support for Everyday Issues
Covers general troubleshooting, software problems, email issues, Microsoft 365 support, device configuration, and user assistance. Fast, friendly help for the everyday tech problems that slow your team down.
Monthly System Maintenance & Security Checks
Includes updates, patching guidance, account audits, permission cleanup, security recommendations, and basic performance optimization. I make sure your systems stay healthy, secure, and predictable.
IT Guidance, Planning, and Best Practices
Ongoing advisory support for technology decisions, workflows, cloud tools, and future upgrades. You get a trusted IT perspective to help you plan smartly, avoid unnecessary costs, and keep your business moving forward.
FAQs
Most everyday technical problems are covered; email issues, Microsoft 365 help, device setup, slow systems, software troubleshooting, network connectivity, and general IT questions. If something falls outside normal support (like large migrations or major rebuilds), I’ll outline the scope and get approval before starting anything.
I respond to most requests within the same business day, often within a few hours. If there’s an urgent issue that affects your ability to work, I prioritize it immediately.
This plan includes up to 5 hours of remote support each month. Most small businesses never exceed this, but if you do, additional time can be billed at my hourly rate or we can move you into a higher-tier plan. My goal is predictable, reliable support without unexpected overages.
Yes, I regularly support teams working remotely or across multiple locations. Everything can be handled through remote access, chat, email, or scheduled calls.
This plan is remote-first. If onsite work is ever needed and you’re within my service area, I can provide a separate quote or add onsite visits as an upgrade.
I can handle larger projects like migrations, network upgrades, advanced security, device provisioning, or website improvements. These are billed separately and always scoped clearly ahead of time.
Yes. As your team or technical needs expand, we can adjust the plan so you have the right level of ongoing support
Yes. I can set up accounts, configure devices, handle access permissions, secure data, and offboard employees safely as part of your monthly support.
Sean's other services
Starting at$300 /mo
Tags
Active Directory
Azure
Google Cloud Platform
macOS
Microsoft Office 365
IT Specialist
Technical Support Specialist
Service provided by
Sean Marcucci proHolland, USA
Monthly IT Support & Technical Management for Small BusinessesSean Marcucci
Starting at$300 /mo
Tags
Active Directory
Azure
Google Cloud Platform
macOS
Microsoft Office 365
IT Specialist
Technical Support Specialist
I provide ongoing IT support and systems management for small businesses that need reliable, responsive help without hiring a full-time IT professional. I handle day-to-day issues, system upkeep, Microsoft 365 management, device support, and general tech troubleshooting. You get a dedicated IT partner keeping your technology stable, secure, and running smoothly.
This plan includes up to 5 hours of remote support each month for troubleshooting, Microsoft 365 help, device setup, and general technical issues. If you need more than 5 hours, we can either bill additional time at my hourly rate or upgrade you to a plan that better matches your support needs.
What's included
Unlimited Remote Support for Everyday Issues
Covers general troubleshooting, software problems, email issues, Microsoft 365 support, device configuration, and user assistance. Fast, friendly help for the everyday tech problems that slow your team down.
Monthly System Maintenance & Security Checks
Includes updates, patching guidance, account audits, permission cleanup, security recommendations, and basic performance optimization. I make sure your systems stay healthy, secure, and predictable.
IT Guidance, Planning, and Best Practices
Ongoing advisory support for technology decisions, workflows, cloud tools, and future upgrades. You get a trusted IT perspective to help you plan smartly, avoid unnecessary costs, and keep your business moving forward.
FAQs
Most everyday technical problems are covered; email issues, Microsoft 365 help, device setup, slow systems, software troubleshooting, network connectivity, and general IT questions. If something falls outside normal support (like large migrations or major rebuilds), I’ll outline the scope and get approval before starting anything.
I respond to most requests within the same business day, often within a few hours. If there’s an urgent issue that affects your ability to work, I prioritize it immediately.
This plan includes up to 5 hours of remote support each month. Most small businesses never exceed this, but if you do, additional time can be billed at my hourly rate or we can move you into a higher-tier plan. My goal is predictable, reliable support without unexpected overages.
Yes, I regularly support teams working remotely or across multiple locations. Everything can be handled through remote access, chat, email, or scheduled calls.
This plan is remote-first. If onsite work is ever needed and you’re within my service area, I can provide a separate quote or add onsite visits as an upgrade.
I can handle larger projects like migrations, network upgrades, advanced security, device provisioning, or website improvements. These are billed separately and always scoped clearly ahead of time.
Yes. As your team or technical needs expand, we can adjust the plan so you have the right level of ongoing support
Yes. I can set up accounts, configure devices, handle access permissions, secure data, and offboard employees safely as part of your monthly support.
Sean's other services
$300 /mo