Understand business needs and translate them into product requirements and specifications by hosting customer interviews that will lead to a better definition of user stories, definition of done focusing on what would be a value add for them and how it will enhance their experience. Ensure that products risks are known and mitigated, dependencies are identified and mapped to corresponding teams, and ongoing service and/product delivery is meeting customer expectations. Drive a product mindset by using product framework and driving story mapping activities, defining user stories, backlog prioritization. Met with customers to discuss service and product needs and develop effective and practical value add solutions. Weekly status report to foster collaboration and communication with my team's stakeholders.

Conduct Product Reviews to assess product health and progress.