Customer Support via email, live chats and socials
Starting at
$
600
About this service
Summary
I offer comprehensive customer support services tailored to your needs, leveraging my expertise in Shopify, along with proficiency in email ticketing tools like Gorgias and Zendesk. What sets me apart is my ability to seamlessly integrate customer support across multiple channels, including social media engagement, ensuring prompt and personalized responses to enhance customer satisfaction and brand loyalty.
What's included
Training Materials, Response Templates, Data Entry Logs
Training Materials: Comprehensive guides or manuals for handling email support, live chat support, and social media engagement, including best practices, response templates, and protocols. I can provide you Data Entry Logs: Accurate and organized records of customer interactions, including details such as contact information, inquiries, resolutions, and feedback. Also, Response Templates: Pre-written responses for common customer inquiries and issues, tailored to each communication channel.
Duration
4 weeks
Skills and tools
Data Entry Specialist
Customer Support Representative
Community Engagement
Gorgias
Notion
Shopify
Slack
Zendesk
Industries
E-Commerce
Work with me
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