Solo MSP: Remote IT Support for Small Teams & BusinessesMark Lester Buenaobra
I provide reliable, on-demand remote IT support for individuals and small businesses. As a one-man MSP, I offer personalized, expert tech help—handling everything from troubleshooting and device setup to ongoing system maintenance. No outsourcing, no waiting—just direct support when you need it.
What's included
Remote Tech Support Session
A remote session (up to 60 minutes) to diagnose and resolve technical issues such as software errors, email problems, slow systems, printer connectivity, or user access issues.
Format: Live support via remote access + written session summary via email.
Revisions: Follow-up within 24 hours if the same issue reoccurs.
Quantity: 1 session per incident.
System Health & Security Check
A full remote scan of the client’s system to check for malware, outdated software, weak passwords, and overall performance issues. Includes recommendations for optimization and a basic cleanup.
Format: PDF report with findings and suggestions.
Revisions: One revision after implementation (upon request).
Quantity: 1 report per system.
Device Setup or User Onboarding
Complete setup of a new device or user account, including OS updates, software installation, email configuration, and security settings. Perfect for businesses onboarding a new team member.
Format: Step-by-step documentation + live setup session.
Revisions: Up to 2 adjustments post-setup.
Quantity: 1 device or user per deliverable.
Basic IT Documentation
Documentation of client environment basics (user list, key software, login credentials, and procedures) stored in a secure format. Helpful for small businesses looking to stay organized.
Format: PDF or Excel sheet.
Revisions: 1 revision per quarter.
Quantity: One document covering current scope.
FAQs
I handle a wide range of issues including slow computers, software errors, email problems, printer issues, virus removal, user account problems, and more.
Yes, I use secure remote tools like AnyDesk or TeamViewer, and I’ll guide you through installing them if needed.
Absolutely! I offer one-time support as well as monthly remote IT support packages tailored to your needs.
If it’s the same issue, I provide a follow-up session at no extra charge within 24–48 hours.
Starting at$25 /hr
Tags
AnyDesk
Google Apps
Jira
Microsoft Office 365
Zoom
Customer Support Representative
IT Specialist
Technical Support Specialist
Service provided by
Mark Lester Buenaobra Caloocan, Philippines
Solo MSP: Remote IT Support for Small Teams & BusinessesMark Lester Buenaobra
Starting at$25 /hr
Tags
AnyDesk
Google Apps
Jira
Microsoft Office 365
Zoom
Customer Support Representative
IT Specialist
Technical Support Specialist
I provide reliable, on-demand remote IT support for individuals and small businesses. As a one-man MSP, I offer personalized, expert tech help—handling everything from troubleshooting and device setup to ongoing system maintenance. No outsourcing, no waiting—just direct support when you need it.
What's included
Remote Tech Support Session
A remote session (up to 60 minutes) to diagnose and resolve technical issues such as software errors, email problems, slow systems, printer connectivity, or user access issues.
Format: Live support via remote access + written session summary via email.
Revisions: Follow-up within 24 hours if the same issue reoccurs.
Quantity: 1 session per incident.
System Health & Security Check
A full remote scan of the client’s system to check for malware, outdated software, weak passwords, and overall performance issues. Includes recommendations for optimization and a basic cleanup.
Format: PDF report with findings and suggestions.
Revisions: One revision after implementation (upon request).
Quantity: 1 report per system.
Device Setup or User Onboarding
Complete setup of a new device or user account, including OS updates, software installation, email configuration, and security settings. Perfect for businesses onboarding a new team member.
Format: Step-by-step documentation + live setup session.
Revisions: Up to 2 adjustments post-setup.
Quantity: 1 device or user per deliverable.
Basic IT Documentation
Documentation of client environment basics (user list, key software, login credentials, and procedures) stored in a secure format. Helpful for small businesses looking to stay organized.
Format: PDF or Excel sheet.
Revisions: 1 revision per quarter.
Quantity: One document covering current scope.
FAQs
I handle a wide range of issues including slow computers, software errors, email problems, printer issues, virus removal, user account problems, and more.
Yes, I use secure remote tools like AnyDesk or TeamViewer, and I’ll guide you through installing them if needed.
Absolutely! I offer one-time support as well as monthly remote IT support packages tailored to your needs.
If it’s the same issue, I provide a follow-up session at no extra charge within 24–48 hours.
$25 /hr