Solo MSP: Remote IT Support for Small Teams & Businesses by Mark Lester BuenaobraSolo MSP: Remote IT Support for Small Teams & Businesses by Mark Lester Buenaobra

Solo MSP: Remote IT Support for Small Teams & Businesses

Mark Lester Buenaobra

Starting at

/hr

About this service

Summary

I provide reliable, on-demand remote IT support for individuals and small businesses. As a one-man MSP, I offer personalized, expert tech help—handling everything from troubleshooting and device setup to ongoing system maintenance. No outsourcing, no waiting—just direct support when you need it.

Deliverables

Remote Tech Support Session

A remote session (up to 60 minutes) to diagnose and resolve technical issues such as software errors, email problems, slow systems, printer connectivity, or user access issues. Format: Live support via remote access + written session summary via email. Revisions: Follow-up within 24 hours if the same issue reoccurs. Quantity: 1 session per incident.

System Health & Security Check

A full remote scan of the client’s system to check for malware, outdated software, weak passwords, and overall performance issues. Includes recommendations for optimization and a basic cleanup. Format: PDF report with findings and suggestions. Revisions: One revision after implementation (upon request). Quantity: 1 report per system.

Device Setup or User Onboarding

Complete setup of a new device or user account, including OS updates, software installation, email configuration, and security settings. Perfect for businesses onboarding a new team member. Format: Step-by-step documentation + live setup session. Revisions: Up to 2 adjustments post-setup. Quantity: 1 device or user per deliverable.

Basic IT Documentation

Documentation of client environment basics (user list, key software, login credentials, and procedures) stored in a secure format. Helpful for small businesses looking to stay organized. Format: PDF or Excel sheet. Revisions: 1 revision per quarter. Quantity: One document covering current scope.

FAQ

What kinds of issues can you fix remotely?

I handle a wide range of issues including slow computers, software errors, email problems, printer issues, virus removal, user account problems, and more.

Do I need to install any software for you to connect?

Yes, I use secure remote tools like AnyDesk or TeamViewer, and I’ll guide you through installing them if needed.

Can I hire you on a recurring basis?

Absolutely! I offer one-time support as well as monthly remote IT support packages tailored to your needs.

What if the issue isn’t fixed in one session?

If it’s the same issue, I provide a follow-up session at no extra charge within 24–48 hours.

FAQs

What kinds of issues can you fix remotely?
I handle a wide range of issues including slow computers, software errors, email problems, printer issues, virus removal, user account problems, and more.
Do I need to install any software for you to connect?
Yes, I use secure remote tools like AnyDesk or TeamViewer, and I’ll guide you through installing them if needed.
Can I hire you on a recurring basis?
Absolutely! I offer one-time support as well as monthly remote IT support packages tailored to your needs.
What if the issue isn’t fixed in one session?
If it’s the same issue, I provide a follow-up session at no extra charge within 24–48 hours.

What's included

Remote Tech Support Session
A remote session (up to 60 minutes) to diagnose and resolve technical issues such as software errors, email problems, slow systems, printer connectivity, or user access issues. Format: Live support via remote access + written session summary via email. Revisions: Follow-up within 24 hours if the same issue reoccurs. Quantity: 1 session per incident.
System Health & Security Check
A full remote scan of the client’s system to check for malware, outdated software, weak passwords, and overall performance issues. Includes recommendations for optimization and a basic cleanup. Format: PDF report with findings and suggestions. Revisions: One revision after implementation (upon request). Quantity: 1 report per system.
Device Setup or User Onboarding
Complete setup of a new device or user account, including OS updates, software installation, email configuration, and security settings. Perfect for businesses onboarding a new team member. Format: Step-by-step documentation + live setup session. Revisions: Up to 2 adjustments post-setup. Quantity: 1 device or user per deliverable.
Basic IT Documentation
Documentation of client environment basics (user list, key software, login credentials, and procedures) stored in a secure format. Helpful for small businesses looking to stay organized. Format: PDF or Excel sheet. Revisions: 1 revision per quarter. Quantity: One document covering current scope.

Skills and tools

Customer Support Representative

IT Specialist

Technical Support Specialist

AnyDesk

Google Apps

Jira

Microsoft Office 365

Zoom

Industries

IT Infrastructure

Computer Software

Operating Systems