Most products fail users quietly. The homepage that feels cluttered and unfocused. The landing page with a vague "Get Started" button that tells you nothing. The search result that shows everything except what the user came for. These are not accidents, they are website UX failures, and I have been catching them professionally for years now.
Using Nielsen's 10 Usability Heuristics as a framework, I audit your web product, landing page, onboarding flow, app screen, or homepage and produce a clear, prioritized report with specific findings and actionable fixes. No jargon. No filler. Just what's broken and how to address it.