I help SaaS teams keep customer and internal operations running smoothly through reliable non-voice support, inbox and ticket management, spreadsheet reporting, CRM hygiene, and workflow automation.

What I can help with: • Customer-support ticket triage, tagging, and follow-up • Shared inbox and email workflow management • Excel and Google Sheets reporting, trackers, data cleanup, and dashboards • CRM data cleanup and process support • ServiceNow workflow and support-process automation • AI-assisted knowledge-base, email, and repetitive-work automation

With 10+ years in software engineering and operations automation, I focus on practical systems that reduce manual work, improve visibility, and help teams respond faster.