Expert Customer Support: Ensuring Satisfaction Every Time!

Adaramola Emmanuel

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About this service

Summary

I offer dedicated customer support services designed to enhance customer satisfaction, streamline inquiries, and build long-term trust with your clients. With a focus on clear communication, prompt responses, and thoughtful follow-ups, I ensure every interaction aligns with your brand's values. What sets me apart is my commitment to creating a seamless, positive experience for customers, while delivering insightful reports and recommendations to continuously improve service quality.

Process

Initial Consultation: we will begin with a discussion to understand your brand, customer support needs, and any specific guidelines or protocols.
Onboarding & Tool Setup: Set up access to your communication tools, ensuring familiarity with your systems and products for seamless service.
Customer Interaction: Respond to customer inquiries via live chat, email, phone, or social media, ensuring quick, accurate, and friendly support that aligns with your brand tone.
Issue Resolution & Escalation: Resolve issues efficiently or escalate to the appropriate team when necessary, following established protocols to ensure high-quality support.
Documentation & Reporting: Log interactions and resolutions, providing regular reports on customer inquiries, response times, and satisfaction metrics to track support performance.
Feedback & Improvement: Review customer feedback and identify trends or improvement areas, offering insights and recommendations for enhancing customer support.
Project Wrap-Up: Conduct a final review to ensure all customer interactions have been documented, followed up, and closed out effectively.

What's included

  • Comprehensive Customer Support Solutions

    1. Customer Inquiry Responses (Daily Summary Report) A daily summary report covering all customer inquiries received and responses provided, ensuring transparency and a record of issue resolution for future reference. 2. Resolved Tickets Log (Weekly) A detailed log of resolved tickets, including issue descriptions, resolution steps, and response times, to monitor performance and customer satisfaction. 3. Live Chat Transcripts Transcripts of all live chat interactions with customers, providing a record of communication that can be reviewed to maintain quality standards and gather insights. 4. Knowledge Base Updates Updated articles or FAQs in the company’s knowledge base, covering common questions and solutions to streamline future support processes and enhance self-service options. 5. Follow-Up Response Summary A log of follow-up messages sent to customers post-resolution, to confirm satisfaction and encourage further engagement if needed.

Skills and tools

Sales Development Representative

Customer Support Representative

LiveChat

LiveChat

Zoom

Zoom

Industries

Sales
Marketing

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