Growth is the goal, until it arrives and the operational infrastructure underneath it starts to crack. Delivery slips, margins erode, team friction builds, and the founder ends up in the middle of every problem because there's no senior operational layer to absorb it.

I've been that operational layer for 20 years.

Across executive production, programme direction, and director-level international agency operations, I've built and run the infrastructure that keeps complex, fast-moving agencies functional under pressure. I know where independent agencies break at every growth stage because I've been present at most of them.

I work with independent agency founders as a fractional operational partner, bringing director-level thinking to your operations without the overhead of a full-time hire. Depending on what you need, that looks like a structured diagnostic, a specific build, or ongoing strategic ops leadership.

The Diagnostic A structured operational audit of your agency, delivery processes, team structure, margin health and client management processes. You get a clear picture of what's working, what isn't and a prioritised action plan to fix it. Fixed fee: from $2,500.

The Build I identify a specific operational gap and I design and implement the solution; a delivery framework, a scoping process, a programme structure for a new service line or an onboarding system. Scoped per project: from $3,000.

Fractional Ops Director Ongoing strategic ops leadership on a retainer basis. I work on the business alongside you. Typically two days per month. From $2,000/month.