Data Analysis | Business intelligence Analyst
Starting at
$
25
/hrAbout this service
Summary
What's included
Bank Customer Churn Analysis
The object of the project is to identify which customers are likely to leave the bank and identify key drivers of churn to support retention strategies. Process: I made use of R, Decision Tree, and Regression Tree, and performed EDA. Data Cleaning: Removed duplicates, handled missing values Feature Engineering: Encoded categorical variables, normalized features Modeling: Trained multiple models — XGBoost achieved the best performance Evaluation: Accuracy: 86% AUC Score: 0.89 Precision-Recall optimized for business impact
Skills and tools
Data Analyst
Data Modelling Analyst
Data Scientist
Data Analysis
Microsoft Excel
MySQL
R
Tableau
Industries