Service Design & User Journey Mapping
Starting at
$
185
/hrAbout this service
Summary
Great products start with a deep understanding of users and how they interact with your service. Through research, journey mapping, and service blueprinting, I help businesses optimize user flows, identify pain points, and create seamless, efficient experiences. Whether you're refining an existing product or designing a new one, this process ensures every touchpoint works together to meet user needs and business goals.
What's included
Craft Seamless, User-Centered Experiences
Understanding your users is key to designing a product that truly works for them. This service helps uncover pain points, optimize flows, and create a seamless end-to-end experience.
User Research & Insights
Identify key user needs and challenges through qualitative and quantitative methods.
User Journey Mapping
Visualize the customer journey to highlight opportunities for improvement.
Service Blueprinting
Align internal processes with user needs to create a cohesive experience.
Stakeholder Workshops
Collaborative sessions to align teams and refine strategy.
Skills and tools
Product Strategist
Service Designer
Figma
Miro