Customer Feedback & Loyalty Analysis – Third-Party Perspective
Starting at
$
100
About this service
Summary
FAQs
Q: Why should I hire an external person to talk to my customers instead of doing it in-house?
Customers are often more open and honest with a neutral third party. My external perspective helps uncover deeper pain points and loyalty drivers that internal teams may miss.
Q: What deliverables will I receive?
A: Depending on the package, you’ll receive a mix of customer feedback transcripts, analysis of key themes, executive reports, and even sales pitches built from customer pain points — all designed to be actionable.
Q: How many customers will you contact?
Q: How many customers will you contact? A: The number depends on the package selected, ranging from a few exploratory calls/emails (Basic) to 20+ calls and larger email campaigns (Premium).
Q: How do you handle customer data and confidentiality?
A: All customer information is handled with strict confidentiality. I provide anonymized insights unless the client requests otherwise.
Q: In what languages can you conduct interviews and campaigns?
A: I work in both English and Spanish, making it possible to reach diverse customer bases in global markets.
What's included
Customer Feedback Collection
Structured outreach to customers via personalized calls and email campaigns. Includes contact scripts, 1–2 follow-ups, and raw notes from each interaction, capturing pain points, satisfaction drivers, and loyalty signals.
Customer Loyalty & Pain Point Analysis
Consolidated analysis of all customer interactions, highlighting recurring themes, loyalty levels (advocates, neutral, detractors), and the top 3–5 customer pain points affecting satisfaction and retention. Delivered in a clear, structured report (PDF or Google Slides) with visual summaries and key metrics.
Executive Diagnosis Report
A comprehensive summary consolidating customer insights into a professional, easy-to-read report. Includes key findings, loyalty mapping, customer sentiment analysis, and risk/opportunity areas. Delivered in PDF or Slide format with visual charts and graphs.
Sales Pitch from Customer Pain Points
A concise and powerful sales pitch crafted directly from real customer pain points and insights. I transform the diagnostic findings into a practical sales narrative that your team can use immediately to connect with prospects.
Duration
1 week
Skills and tools
Industries